Guest Service Lead - Front Desk & Night Shift

LBA Hospitality; Warner Robins (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

LBA Hospitality is seeking a Front Office Manager-on-Duty type role at the Warner Robins, GA property. You will oversee total front office operations, respond to guest requests, and represent the hotel during late evening and early morning hours.

You will maintain communications with management, manage cash handling, and promote services while ensuring adherence to company hospitality standards.

Qualifications

• Must be able to stand for eight hours and lift up to 60 pounds.
• High school diploma or equivalent.
• Experience in guest relations or hospitality preferred.
• Pass security clearances per policy.

Responsibilities

• Greet and register guests and assign rooms.
• Promote hotel services and amenities.
• Maintain PMS and balance cash/charges at shift end.
• Respond to guest requests and manage late-night operations.

Skills

PMS proficiency

English proficiency

Problem solving

Education

High school diploma

Tools

Property management system (PMS)

Job description

LBA Hospitality is seeking a Front Office Manager-on-Duty type role at the Warner Robins, GA property. You will oversee total front office operations, respond to guest requests, and represent the hotel during late evening and early morning hours.

You will maintain communications with management, manage cash handling, and promote services while ensuring adherence to company hospitality standards.