Barista Lead

Driftwood Hospitality; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality management company seeks a lead barista at Hilton Houston North. The role involves providing exceptional customer service, supervising associates, and managing department operations. Candidates should have previous supervisory experience and strong communication skills to build relationships and foster a positive environment.

Benefits

401(k)

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Previous experience as supervisor/lead for at least 6 months.
• Customer service experience required.
• Flexible schedule availability.

Responsibilities

• Manage and supervise associates in the Starbucks Department.
• Assist in the overall direction and coordination of the department.
• Responsible for training new team members.

Skills

Communication

Interpersonal Skills

Time Management

Customer Service

Job description

Hilton Houston North, 12400 Greenspoint Drive, Houston, Texas, United States of America Req #7723

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Hilton Houston North is a recently renovated property located in the Houston City North Area, with 480 rooms and 36 meeting spaces (52,000 SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service.

Overview:

The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program.

Duties (not limited to):

• Assist in Managing and supervise associates in the Starbucks Department.
• Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of this department.
• Carry out supervisory responsibilities in accordance with brand policies and standards.
• Responsibilities may include ordering and receiving product; completing paperwork; interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents the hotel and Starbucks in a professional manner.

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience required as supervisor/lead of at least 6 months. Customer service experience required.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Excellent communication, time management and customer service skills.

About Our Management Company

Driftwood Hospitality Management, is one of the top third-party hotel management in the US with more of 85 Properties between the United States, Puerto Rico and Costa Rica and our portfolio has outstanding partnership with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels. Driftwood elevates the industry by its passion for hospitality, resources, technology and by nurturing and advancing our in-house talent.

Ready to start our journey with us?

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

• Hilton Houston North, 12400 Greenspoint Drive, Houston, Texas, United States of America