Guest Service Door Person — Luxury Hotel (MOstay)

MOHG Forever Fans; New York (NY); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Wellbeing program

Job summary

Mandarin Oriental New York is seeking a Substitute Door Person to join our Guest Service team. Based at the hotel, you will greet guests, assist with luggage and vehicles, and ensure a smooth arrival and departure experience.

You should have 2 years of New York hotel Bell Person experience, fluent English, and the ability to multi-task in a fast-paced environment. The role includes standing for extended periods and working weekends or evenings as needed.

Qualifications

• 2 years New York hotel Bell Person experience.
• Able to communicate written and spoken English.
• Excellent overall communication skills.
• Able to multi-task in a fast-paced environment.
• Able to stand for extended periods of time.

Responsibilities

• Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door.
• Assist guests with luggage and load luggage onto carts for bellman delivery including providing baggage checks for guests.
• Assist guests with car doors and ensure the front door is attended.
• Maintain the cleanliness of the entrance and log guest requests daily.
• Document guest requests for Bell Person or Valet assistance.
• Escort guests to their destination and manage luggage storage areas.

Skills

Customer service

Team player

English communication

Multi-tasking

Professional image

Job description

Mandarin Oriental New York is seeking a Substitute Door Person to join our Guest Service team. Based at the hotel, you will greet guests, assist with luggage and vehicles, and ensure a smooth arrival and departure experience.

You should have 2 years of New York hotel Bell Person experience, fluent English, and the ability to multi-task in a fast-paced environment. The role includes standing for extended periods and working weekends or evenings as needed.