Guest Service Director

Legacy Healthcare; Schaumburg (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Tuition reimbursement

Internal growth opportunities

Comprehensive benefits package

401K with employer match

And more!

Job summary

Bella Terra Schaumburg is seeking a Guest Services Director to lead guest relations and coordinate services across departments to ensure an exceptional resident experience.

You will greet residents and families, provide tours, and support admissions, discharges, and follow-up while upholding the facility’s high standard of care.

Qualifications

• High school diploma or equivalent and a valid Illinois driver’s license.
• Minimum 1 year of customer service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate with multiple departments to ensure smooth resident admissions and discharges.
• Greet residents and families, provide tours, and assist with post-discharge follow up.
• Support resident satisfaction and ensure high standards of care.

Skills

Customer service

Communication

Team coordination

Education

High school diploma or equivalent

Job description

Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Guest Service Director to join our friendly, caring and supportive team!

Bella TerraSchaumburgis rapidly growing and our team is looking to invest in a Director of Guest Relations by providing opportunities to further your career and with the tools and encouragement you need to succeed. We offer great benefits including:

• Competitive wages.

• Tuition reimbursement.

• Internal growth opportunities.

• Comprehensive benefits package.

• 401K with employer match.

• And more!

As a Guest Services Director you are instrumental to resident satisfaction. Your work will ensure our residents receive the high standard of care they have grown to expect atBella TerraSchaumburgby working with multiple departments assisting with the coordination and delivery of services at the facility, working with multiple departments to ensure smooth resident admissions and discharges, greeting all residents upon arrival, providing tours to perspective residents and their families, routinely checking on residents and inquiring about ways to make their stay more comfortable and enjoyable, reporting resident preferences to the appropriate team member, ensuring resident rooms are prepared appropriately prior to their arrival, maintaining a report with residents and their families during and after their stay as well as assisting with post discharge follow up. Our residents will depend on your knowledge, skills, and attention to detail to ensure they receive an unparalleled standard of care.

The person in this position also coordinates room changes, back up to the Admissions Director and participates in the MOD(Managers on Duty) schedule for weekends.

To be eligible for consideration applicants should have:

As a minimum, a high school diploma or equivalent and a valid, unencumbered State ofIllinoisDriver’s License or other motor vehicle license as required by the state. One (1) year of experience in a Customer Service role is preferable but we are willing to invest in the right candidate!

Bella Terra Schaumburgis an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. When completing this application, you may exclude information that would disclose or reference this information, or any information relating to any other status protected by federal, state, or local law.