Guest Service Crew Member - Tips Eligible & Growth Path

Dunkin' | Mission Hill Donuts; Lexington (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Dunkin' | Mission Hill Donuts in Lexington, MA is seeking a friendly Crew Member to deliver outstanding guest service, prepare food and beverages to brand standards, and support daily restaurant operations.

This entry-level role offers skill development and opportunities for advancement into leadership positions. You will work with a team, operate the POS, maintain area cleanliness, and assist with opening/closing duties as needed.

Qualifications

• Ability to provide friendly guest service in a fast-paced environment.
• Basic math and cash handling skills.
• Strong teamwork and communication abilities.
• Willingness to learn and follow established procedures.
• Ability to multitask and adapt to changing priorities.

Responsibilities

• Greet and serve guests in a friendly, professional, and timely manner.
• Prepare food and beverages in accordance with brand standards.
• Accurately operate point-of-sale systems and handle cash transactions.
• Maintain food safety, sanitation, and cleanliness standards at all times.
• Support speed of service and order accuracy goals.
• Follow all company policies, procedures, and safety guidelines.
• Assist with opening, closing, cleaning, and stocking duties as assigned by a Manager on Duty.
• Work effectively as part of a team and support fellow employees during shifts.

Skills

Customer service

Cash handling

Teamwork

Food safety basics

Communication

Tools

POS systems

Job description

Dunkin' | Mission Hill Donuts in Lexington, MA is seeking a friendly Crew Member to deliver outstanding guest service, prepare food and beverages to brand standards, and support daily restaurant operations.

This entry-level role offers skill development and opportunities for advancement into leadership positions. You will work with a team, operate the POS, maintain area cleanliness, and assist with opening/closing duties as needed.