Guest-Facing Crew Member: Tips Eligible & Growth Path

Dunkin' | Mission Hill Donuts; Lexington (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Dunkin is seeking Crew Members to deliver excellent guest service, prepare food and beverages to brand standards, and support daily restaurant operations. This entry role offers skill development and potential advancement into leadership positions.

As a foundational team member, you will operate POS systems, maintain cleanliness, and assist with opening/closing while collaborating with management to ensure a welcoming environment for guests.

Qualifications

• Ability to work in a fast-paced environment.
• Basic math and cash-handling skills.
• Strong teamwork and communication skills.
• Willingness to learn and follow established procedures.
• Ability to multitask and adapt to changing priorities.

Responsibilities

• Greet and serve guests in a friendly, professional, and timely manner.
• Prepare food and beverages in accordance with brand standards.
• Accurately operate point-of-sale systems and handle cash transactions.
• Maintain food safety, sanitation, and cleanliness standards at all times.
• Support speed of service and order accuracy goals.
• Follow all company policies, procedures, and safety guidelines.
• Assist with opening, closing, cleaning, and stocking duties as assigned and directed by a Manager or Management.
• Work effectively as part of a team and support fellow employees during shifts.

Skills

Cash-handling

Teamwork

Communication

Multitasking

Adaptability

Tools

Point-of-sale (POS) systems

Job description

Dunkin is seeking Crew Members to deliver excellent guest service, prepare food and beverages to brand standards, and support daily restaurant operations. This entry role offers skill development and potential advancement into leadership positions.

As a foundational team member, you will operate POS systems, maintain cleanliness, and assist with opening/closing while collaborating with management to ensure a welcoming environment for guests.