Guest Service Counter Clerk

FCH Enterprises, Inc.; Pearl City (HI); On-site; USD 22,000 - 28,000; Full time

Job summary

Zippy’s in Hawaii is seeking a Counter employee to handle all counter transactions, take orders, prepare and serve items, and support counter operations. The role emphasizes friendly, efficient guest service in a fast-paced setting.

Typical duties include handling telephone orders, entering POS orders, and maintaining a clean, organized work area while adhering to food safety standards. Shift flexibility and reliability are important for success.

Qualifications

• Meets assigned shift requirements.
• Basic math and writing.
• Able to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner.
• Able to work independently or as part of a team.
• Possess problem solving and critical thinking skills.
• Reading, writing, speaking, and comprehending the English language.
• Trustworthy with company property.
• Punctual and dependable.

Responsibilities

• Provides exceptional customer service, greeting and thanking guests in addition to anticipating their wants and needs in order to ensure a pleasant dining experience.
• Takes guest orders accurately, be they over the phone or in person, using suggestive selling techniques when possible.
• Accurately enters orders into the POS system and processes credit cards, gift cards, coupons, and cash payments properly.
• Packs and checks orders to ensure they are completed to the guest’s satisfaction.
• Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.
• Performs other duties as assigned by management.

Skills

Basic math

Cash handling

Customer service

English proficiency

Teamwork

Multitasking

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Zippy’s in Hawaii is seeking a Counter employee to handle all counter transactions, take orders, prepare and serve items, and support counter operations. The role emphasizes friendly, efficient guest service in a fast-paced setting.

Typical duties include handling telephone orders, entering POS orders, and maintaining a clean, organized work area while adhering to food safety standards. Shift flexibility and reliability are important for success.