Guest Service Coordinator

Wheeler Mission; Indianapolis (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading non-profit organization dedicated to helping the homeless is seeking a part-time Guest Service Coordinator. This role involves providing care services for shelter guests, supporting guest activities, and facilitating a welcoming environment. Ideal candidates will possess compassion and effective communication skills, and have a personal relationship with the organization's mission.

Qualifications

• 1+ years of recent work experience demonstrating dependability and effective communication skills.
• Experience in non-profit programs and familiarity with addiction, mental health, and trauma support preferred.

Responsibilities

• Provide care services for shelter guests and support guest activities.
• Check guests in and out using guest software and assist in monitoring meals.
• Mediate disputes and supervise volunteers.

Skills

Adaptability

Collaboration

Guest/Customer Focus

Listening

Emotional Intelligence

Patience

Compassion

Conflict Resolution

Timeliness

Effective Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Mission Tracker Software

Job description

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Description

Qualifications for employment are required upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.

Position Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping the homeless and impoverished. All employees must have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, and Core Values.

Job Title: GSC I

Exempt/Non-Exempt: Non-Exempt

Reports to: GSC III

Full or Part-time: Part-time

Completion Date: February 2024

Team: Shelter for Men

Position Summary

The Guest Services Coordinator (GSC) provides care services for shelter guests and supports general guest support activities, including assisting with evening/weekend activities as assigned.

Key Duties and Responsibilities

Resident Support:

• Check guests in and out using guest software, following policies and procedures.
• Provide guidance to guests using approved techniques and scripture.
• Assist with monitoring meals and completing assigned tasks.
• Facilitate nightly activities and supervise as needed.
• Mediate disputes and record incidents for review.
• Greet volunteers and supervise their activities.
• Assist with special events and other duties.

Administrative Responsibilities:

• Meet daily with team and supervisor to review guest situations.
• Participate in regular program meetings.
• Complete paperwork, incident reports, and respond to emails.

Reporting Relationships

No direct reports; may assist in supervising guests and volunteers.

Required Competencies

• Adaptability
• Collaboration
• Guest/Customer Focus
• Listening
• Emotional Intelligence
• Patience
• Compassion
• Conflict Resolution
• Timeliness
• Effective Communication

Education and Experience

Minimum qualifications include 1+ years of recent work experience demonstrating dependability, flexibility for shifts, effective communication skills, and a high school diploma or equivalent. Experience in non-profit programs and familiarity with addiction, mental health, and trauma support is preferred.

Knowledge and Technical Skills

• Guest Relations
• De-escalation and Trauma-Informed Care
• Proficiency in Microsoft Office and Mission Tracker Software

Mission Alignment

• Belief in the inerrancy of the Holy Bible
• Alignment with WM values
• Adherence to employee policies

Physical Requirements

• Walking, stairs, office equipment operation
• Sitting and standing for long periods
• Lifting up to 20 pounds

Other Requirements

• Background check, drug and alcohol testing, confidentiality, conflict of interest policies.

Note: This description may change at the discretion of Wheeler Mission Ministries. Employment is at-will.