Guest Service Champion | PTO, Travel Discounts & Growth

Aatmos; Pigeon Forge (TN); Vor Ort; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Discounted vision and dental insurance

Employee hotel travel program

Marriott employee travel program

Paid time off, vacation pay, and sick?

ZayZoon daily pay

Opportunities for career growth

Zusammenfassung

The Wayback - A Marriott Tribute Portfolio in Pigeon Forge seeks a friendly Guest Service Representative to warmly welcome guests, manage check-ins/outs, and provide local recommendations. You will handle reservations, communicate with housekeeping, upsell offerings, and ensure memorable experiences while maintaining accurate records and handling guest inquiries with professionalism.

Flexible schedule including evenings, weekends and holidays; a high school diploma and 1 year front desk

Qualifikationen

• High school diploma or equivalent required.
• 1 year of hotel front desk, guest services, or customer-facing experience preferred.

Aufgaben

• Welcome guests with warmth reflecting The Wayback's personality.
• Perform check-in and check-out tasks accurately.
• Respond to guest inquiries and requests promptly and professionally.
• Provide recommendations on local attractions, dining, and activities in Pigeon Forge.
• Arrange services for VIP guests, groups, and special occasions.
• Upsell and communicate the property's offerings to walk-in guests.
• Manage online and phone reservations per SOP.
• Register guests and collect contact details, payment methods, and stay dates.
• Verify credit card data and inform guests of payment methods and policies.
• Maintain records of bookings and payments.
• Coordinate with housekeeping and facilities for room readiness.
• Report accidents or safety concerns to management.

Kenntnisse

Warm personality

Interpersonal skills

Communication skills

Problem solving

Ausbildung

High school diploma

Jobbeschreibung

The Wayback - A Marriott Tribute Portfolio in Pigeon Forge seeks a friendly Guest Service Representative to warmly welcome guests, manage check-ins/outs, and provide local recommendations. You will handle reservations, communicate with housekeeping, upsell offerings, and ensure memorable experiences while maintaining accurate records and handling guest inquiries with professionalism.

Flexible schedule including evenings, weekends and holidays; a high school diploma and 1 year front desk