Guest Service Attendant

Orchard Valley Golf Course; Vestavia Hills (AL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Job summary

Old Overton Club in Vestavia Hills, AL seeks a full-time Guest Service Attendant to welcome members and guests and support golf operations. You will help maintain the clubhouse, assist with events, and ensure a courteous, smooth guest experience across the property.

This role requires a high school diploma or GED and 6–12 months of customer service experience, with regular attendance. Troon Golf operates the club, offering benefits such as healthcare and a 401(k) with employer match.

Qualifications

• High School Diploma or GED and 6–12 months of customer service experience.
• Regular and reliable attendance.

Responsibilities

• Assist with upkeep of the clubhouse, cart storage area and parking lot.
• Assist in the setup and execution of golf tournaments and outings.
• Provide courteous service to guests with bag handling and club cleaning.
• Maintain cart staging and bag drop areas in a neat, orderly condition.
• Prepare golf carts for play following Troon Golf standards.
• Educate players on course policies and pace of play.
• Assist guests by changing spikes if needed.
• Perform range maintenance and inventory of practice balls.

Skills

Customer service

Education

High School Diploma or GED

Job description

Old Overton Club , located in Vestavia Hills, AL , is pleased to announce an excellent career opportunity for a full-time Guest Service Attendant ! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon , you will contribute to a global leader in golf and community management.

Key Responsibilities of the Guest Service Attendant:

• Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
• Assists in the setup and execution of golf tournaments and outings.
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf.
• Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
• Assists players by changing their golf spikes, if needed.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• Directs start of play when necessary.
• Maintains accurate records of golfers renting clubs.
• Services the customer who is renting golf clubs and cleans rental clubs upon return.
• Assists with food and beverage activities.
• Cleans golfers' clubs upon completion of play.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Minimum Qualifications of the Guest Service Attendant:

• High School Diploma or GED; and six months to a year customer service experience or training.
• Regular and reliable attendance.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Companys discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the worlds largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com (http://www.troon.com/).