Guest Service Supervisor

Troon; Vestavia Hills (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Bonuses/Service charge

Job summary

Old Overton Club in Vestavia Hills, Alabama is seeking a Full-Time Outside Guest Services Supervisor to join Troon, a global leader in golf and community management. The role focuses on coordinating events, greeting golfers, and maintaining the clubhouse and facilities throughout the day.

Responsibilities include staff preparation for events, managing guest records, assisting with start of play, and supporting department leadership in training, policy enforcement, and service excellence.

Qualifications

• High school diploma or GED required.

Responsibilities

• Organize groups/outings for events and prepare staff and facilities.
• Greet golfers at bag drop and manage golf clubs inventory and maintenance.
• Maintain clubhouse, cart storage, and parking lot; clean golf shops, restrooms, and patio.
• Assist in monitoring player etiquette and course policy; support start of play.
• Assist the department manager in interviewing, training, planning, and directing work.

Education

High school diploma or GED

Job description

Old Overton Club
Vestavia Hills, AL 35242, USA

Description

Old Overton Club, located in Vestavia Hills, AL, is pleased to announce an excellent career opportunity for aFull-Time Guest Service Supervisor! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part ofTroon, you will contribute to a global leader in golf and community management.

Key Responsibilities for the Outside GuestServices Supervisor:

• Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
• Greets golfers at bag drop and unloads their golf bags from their carts.
• Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
• Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
• Inventories and controls all guest supplies.
• Assists in monitoring and policing all player service activity and etiquette. Assists in educating players regarding course policy, current cart policy, and speed of play.
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
• Prepares golf carts for play following the standards of Troon Golf. Ensures proper staging of golf carts during the day.
• Assists players by changing golf spikes and cleaning golf clubs.
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
• May assist with food and beverage activities.
• May direct start of play.
• Assists the department manager in interviewing, training, planning, assigning, and directing work. Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates. Addresses complaints and resolves problems.
• Assists the coordination of department members that may include, but is not limited to: Guest Services Attendants, Starters.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Assists manager in communicating any changes or new policies and procedures to the department.
• Incorporates safe work practices in job performance.
• Performs other duties as required.

Minimum Qualifications for the Outside GuestServices Supervisor:

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications:

• Must have a valid Driver’s License.

Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.