Guest Service Attendant

Winnavegas Casino Resort; Sloan Township (IA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Winnavegas Casino Resort in Sloan Township, Iowa is seeking a dedicated guest service representative. The role involves providing excellent service to guests, handling currency exchange, cash transactions, and managing club memberships. Candidates must possess a high school diploma, comprehensive computer skills, and strong communication abilities. This position requires the ability to manage cash accurately and adhere to gaming regulations. Candidates with bi-cultural experience or Native American preference will be recognized.

Qualifications

• Comprehensive computer skills are essential.
• Experience or training in relevant field (6 months to 1 year) is required.
• Ability to obtain gaming license is mandatory.

Responsibilities

• Provide outstanding guest service to WinnaVegas guests.
• Assist guests with currency exchange, check cashing, and club benefits.
• Maintain accurate records for transactions and balances.

Skills

Communication skills

Organizational skills

Computer skills

Education

High School diploma or GED

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Job Summary

Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

Job Duties

1. Proficient with all aspects of Casino Trac system.
2. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.
3. Retrieve and look up pertinent player information in the database.
4. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.
5. Records amount received and prepares reports of transaction.
6. Verifies paperwork and dispenses monies for jackpot/fills.
7. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.
8. Must learn and become proficient with all banks ranging from cashier window to master bank.
9. Able to reconcile a till after each shift.
10. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.
11. Issues tills for Casino departments, as needed.
12. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.
13. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.
14. Must attend all meetings and/or training as directed by management.
15. Reports directly to Supervisor, Lead Supervisor, Manager
16. Perform all other job duties as assigned.

Education / Experience Requirements

• High School diploma or GED required.
• Comprehensive computer skills.
• Six months to one years related experience or training.
• Must have excellent communication and presentation skills.
• Good organizational and clerical skills required.
• Must be able to obtain gaming license.
• Bi-cultural experience preferred.
• Native American preference.

Condition of Employment

1. Must have a telephone.
2. Must be able to lift up to 50 lbs
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.