Guest Service Associate

European Wax Center; Morgantown (WV); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid Time Off

Job summary

European Wax Center is seeking a Guest Service Associate to join our team in Morgantown. This in-person role offers part-time or full-time hours and focuses on delivering exceptional guest care and driving wax-pass sales.

You will greet guests, answer questions, process transactions, and support the center with a friendly, professional attitude in a fast-paced retail environment. Prior experience in customer service or retail is a plus; reliable transportation is expected.

Qualifications

• 1+ year of customer service or retail experience.
• Availability for one weekend shift and some weekdays.
• Reliable transportation to support the center as needed.

Responsibilities

• Greet guests and deliver friendly, professional service.
• Answer questions and process transactions accurately.
• Support wax-pass sales and promote center offerings.

Skills

Customer service

Retail sales

Communication skills

Sales experience

Job description

Guest Service Associate - European Wax Center

Schedule

In Person | Part Time (18-25 Hours/Week) & Full-Time (30+ Hours/Week)

What We Offer

Compensation

Base pay + bi-weekly sales commissions & performance bonuses = Total earning potential of $15-$25/hour

Base Pay: $12/hr depending on experience

Commission Potential: Earn $5-$8/hr extra with Wax Pass sales

Additional Performance Bonuses: Up to $90 per pay period

Average Total Pay:

• $15-$20/hr: Entry-level or early career in retail/hospitality
• $19-$25/hr: 1-3 years' experience with a proven sales track record

Growth & Support

• Ongoing training, mentorship, and career path to Lead GSA, Assistant Center Manager, and beyond
• 30-60-90 day structured onboarding to set you up for success

Work-Life Balance & Benefits

• Flexible scheduling with consistent shifts
• Paid Time Off for Full Time and Part Time
• Medical insurance for Full Time (55% employer contribution)
• 401(k) with employer match for Full Time and Part Time

What We're Looking For

• A passion for beauty, wellness, and helping others
• Positive, proactive mindset with strong communication skills
• 1+ year of experience in customer service or retail (sales experience a plus!)
• Availability for one weekend shift and some flexible weekdays
• Reliable transportation and readiness to support the center as needed

Why Join Us

We're not just another beauty brand. We're a fast-growing team under new ownership with a clear vision: to help you grow while delivering top-tier guest experiences. Whether you're early in your retail and customer service journey or a seasoned pro, you'll have the tools and support to succeed.

We value initiative, innovation, and authentic personalities. We want associates who are confident, take pride in their performance, and genuinely enjoy helping people feel their best.

What's Next

1. Video Interview - Let's chat!
2. Experience Our Services - Visit the center and get waxed like a guest. We want you to see what we're all about.
3. Mutual Fit - If it clicks, let's grow together.

About Us

At European Wax Center, we don't just provide waxing services— we create confidence-boosting experiences. We focus on skincare education, consistent guest care, and a supportive community known as STRUT.

Legal and EEO

This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. As an equal opportunity employer, we value diversity and do not discriminate based on any protected status.

For more information: www.waxcenter.com/careers