Guest Service Ally: Service Drive Support & Growth

Lexus of Milwaukee; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Top compensation plans

Family Owned and Operated — 90+ years

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and …

Fantastic Growth Opportunities

Job summary

Napleton's Lexus of Milwaukee is seeking a Service Center Support Associate to greet guests, assist service advisors, and coordinate appointments. You will perform vehicle walk-arounds and provide essential administrative support to the service team.

The role emphasizes excellent customer service, professional communication, and reliability. A high school diploma, valid driver’s license, and willing to undergo background checks are required.

Qualifications

• High school diploma or equivalent.
• Excellent Customer Service experience required.
• Computer and administrative experience preferred.
• Attention to detail, patience and a positive attitude is a must.
• Valid driver’s license required.
• Professional demeanor and work ethic.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Greet incoming guests and provide best-in-class customer service to customers and employees alike.
• Communicate with customers in a professional, friendly, and efficient manner.
• Coordinate appointments for our customers.
• Perform vehicle walk arounds in the service drive.
• Assign customers to Service Advisors as needed using computer software.
• Provide various administrative support as it pertains to the store.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Napleton's Lexus of Milwaukee is seeking a Service Center Support Associate to greet guests, assist service advisors, and coordinate appointments. You will perform vehicle walk-arounds and provide essential administrative support to the service team.

The role emphasizes excellent customer service, professional communication, and reliability. A high school diploma, valid driver’s license, and willing to undergo background checks are required.