GUEST SERVICES REPRESENTATIVE

Homewood Suites by Hilton Downtown Corpus Christi; Corpus Christi (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Homewood Suites Downtown Corpus Christi is seeking a Guest Services Representative to assist guests with check‑in/check‑out, reservations, and local information at the front desk. The role requires professional, courteous service and adherence to hotel standards.

Responsibilities include greeting guests, processing payments, handling reservations, and supporting housekeeping for special requests. Must be able to stand for extended periods and lift up to 35 pounds, with shifts including AM/PM,

Qualifications

• Hospitality or front desk experience preferred.
• Excellent customer service and communication skills.
• Ability to multitask and work in a fast-paced hotel environment.

Responsibilities

• Greet and register guests at the front desk and assign rooms.
• Handle guest requests, inquiries and provide local information.
• Operate PMS for check-ins/check-outs and process payments accurately.
• Maintain cash handling procedures and balance cash drawer at shift end.
• Assist with special requests and coordinate with housekeeping for late check-outs.

Skills

Guest service

Front desk

Cash handling

Reservations knowledge

Shift work

Tools

PMS software

Job description

Job Details

Job Location: Homewood Suites Downtown Corpus Christi - CORPUS CHRISTI, TX 78401

Guest Services Representative Job Description

A Guest Services Representative assists our guests efficiently, courteously and professionally in all front desk related functions while maintaining a high standard of service and hospitality.

Responsibilities

• Provides the highest quality of service to the customer at all times.
• Greets and registers guests and provides room assignments, accommodating special requests whenever possible. Assists in pre‑registration and blocking of reservations.
• Has working knowledge of reservations systems, and procedures; takes reservations and knows cancellation procedures and policy.
• Handles guest check‑ins and check‑outs efficiently and in a friendly and professional manner.
• Communicates with incoming shift employees by logging pertinent information.
• Ensures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures.
• Checks all credit cards to ensure they are valid. Follows check cashing procedures to ensure all checks are valid.
• Keeps housekeeping informed of any special requests, late check‑outs and special need areas in the hotel.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
• Posts room charges using PMS; collects payment and makes change for hotel guests following all cash handling procedures as required.
• Promotes repeat business by offering to take future reservations upon check‑out.
• Keeps front desk area neat, clean and free of safety hazards.
• Be able to stand/walk for extended periods of time (6-8 hours)
• Be able to lift up to 35 pounds
• Must be able to work either AM or PM shifts on weekdays, weekends, and holidays

Schedules are subject to change weekly.