Guest Service Agent (PM)

Pyramid Global Hospitality; San Antonio (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Job summary

Pyramid Global Hospitality, San Antonio Marriott Northwest, is hiring for a Front Desk Agent. You will assist guests with check-ins and check-outs, manage reservations, and ensure a high standard of hospitality within a busy hotel environment.

Requirements include excellent communication and customer service skills; the role involves standing for shifts and providing courteous, efficient service. Salary starts at $16.00 per hour with a 401k plan, and the employer is an equal opportunity employer.

Qualifications

• Excellent communication, organizational and customer service skills are required.

Responsibilities

• Handles guest check-ins and check-outs in a friendly, professional manner.
• Uses the reservation system and processes bookings, cancellations, and group arrivals.
• Resolves guest issues to ensure satisfaction and smooth operations.
• Processes guest payments per procedures, including cash handling and card authorizations.
• Communicates with other hotel departments to support special requests and maintenance needs.

Skills

Customer service

Communication

Organization

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to the San Antonio Marriott Northwest, a premier destination located in the heart of San Antonio, Texas. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 297 comfortable guest rooms and an expansive 11,417 sq ft of meeting space. More than just a place to stay, the San Antonio Marriott Northwest seamlessly integrates comfort with career opportunities. Nestled in the vibrant city of San Antonio, our hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are prioritized. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at the San Antonio Marriott Northwest, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that values excellence and fosters growth. With spacious guest rooms and versatile meeting spaces, every aspect contributes to a workplace that reflects the dynamic energy of San Antonio. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the vibrant atmosphere of the San Antonio Marriott Northwest!

What You Will Have An Opportunity To Do

Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.

Essential Functions

• Handles guest check-ins and outs efficiently and in a friendly and professional manner.
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.
• Resolve guest challenges and take appropriate action to ensure guest satisfaction.
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
• Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.
• Room types and selling strategies, rates and discounts.
• Assist with pre‑registration and blocking of reservations. Prepares for group arrivals and departures.
• Provides the highest quality of service to guests at all times.
• Perform all other duties as deemed necessary by management.

What are we looking for?

Requirements

• Excellent communication, organizational and customer service skills are required.
• Must be able to stand for the duration of a shift.

Compensation

$16.00

$16.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.