House Attendant

Pyramid Global Hospitality; San Antonio (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality invites you to join the San Antonio Marriott Northwest as a House Attendant. You will help maintain spotless public areas and assist the room attendants, delivering towels and supplies as needed.

We value detail, teamwork, and guest service, with a compensation of $13.00 per hour. This role offers opportunities for growth within a hospitality leader and a supportive People First culture.

Qualifications

• Experience in housekeeping desirable.
• Strong attention to detail and cleanliness.
• Ability to work as part of a team and communicate effectively.
• Physical ability to lift and move items up to 25 lbs.

Responsibilities

• Engage with guests to ensure their stay is comfortable.
• Maintain cleanliness of public areas per SOPs.
• Walk assigned floors to collect bags, trash, and soiled linen.
• Deliver towels, supplies, and amenities on request.
• Assist room attendants as needed and perform duties of room attendant when required.
• Support heavy cleaning and seasonal deep cleaning tasks.
• Respond to guest needs in a friendly, proactive manner.

Skills

Customer service

Attention to detail

Time management

Communication

Tools

Vacuum cleaners

Mops

Brooms

Spray bottles

Dusters

Dust pans

Scrub pads

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to the San Antonio Marriott Northwest, a premier destination located in the heart of San Antonio, Texas. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 297 comfortable guest rooms and an expansive 11,417 sq ft of meeting space. More than just a place to stay, the San Antonio Marriott Northwest seamlessly integrates comfort with career opportunities. Nestled in the vibrant city of San Antonio, our hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are prioritized. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at the San Antonio Marriott Northwest, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that values excellence and fosters growth. With spacious guest rooms and versatile meeting spaces, every aspect contributes to a workplace that reflects the dynamic energy of San Antonio.

Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the vibrant atmosphere of the San Antonio Marriott Northwest!

What You Will Have An Opportunity To Do

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
• Always respond in a friendly, helpful manner to guests and other team members.

What are we looking for?

Qualifications

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry and position loads of at least 25lbs.

Compensation

$13.00

$13.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.