Night Auditor / Guest Service Agent

Hotel Leveque; BLOOMINGTON (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Night Auditor in Bloomington, MN, to provide exceptional guest support and ensure accurate processing of transactions. This role requires strong communication skills and 2+ years of customer service experience. Enjoy immediate benefits like paid time off and hotel discounts while joining a diverse and inclusive team focused on excellence in hospitality service.

Benefits

Insurance enrollment available from DAY 1

Paid time off available from DAY 1

Holiday pay available from DAY 1

Hotel and travel discounts at worldwide destinations

Professional development and promotion opportunities

Qualifications

• 2+ years of customer service experience, preferably in Hospitality.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome and check-in guests, ensuring special requests are fulfilled.
• Maintain accuracy in billing and encourage return visits.
• Handle guest records and maintain confidentiality.

Skills

Customer Service

Problem Solving

Communication

Education

High School diploma or equivalency certificate

Job description

hospitality on hand all through the night

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Hilton Garden Inn Minneapolis Airport Mall of America

200 Room Hotel

Modern Comfort next to MSP Airport and Mall of America

Whether you’re a business traveler needing to stay productive, a meeting planner requiring guest rooms, flexible meeting space and catering, or a Mall of America visitor, the new Hilton Garden Inn Minneapolis Airport Mall of America is ready to welcome you.

The newest Hilton family member by Minneapolis–Saint Paul International Airport and Mall of America, this Hilton Garden Inn hotel can be conveniently accessed in minutes using our 24-hour complimentary shuttle service. Downtown Minneapolis and popular local attractions, sports venues and businesses, such as HealthPartners, Oracle, and Best Buy are located nearby.

All 200 guest rooms boast the brand's signature bedding, featuring fresh, white duvets and crisp linens; a spacious and clutter-free work desk with an ergonomic desk chair; and an in-room "hospitality center" with a mini fridge, microwave oven and Keurig coffee maker. Guests also enjoy complimentary WiFi throughout the hotel, a 24-hour business center, a state-of-the-art fitness center, and an indoor pool chlorinated with salt water.