Guest Service Agent (Part Time ) - Hampton Inn Mt. Pleasant/Patriots Point

Hilton; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a renowned hospitality leader as a Guest Services Agent, where you will play a pivotal role in delivering exceptional guest experiences. In this dynamic position, you will greet and register guests, manage check-out processes, and resolve inquiries and complaints with professionalism. The ideal candidate will embrace the core values of hospitality, integrity, and teamwork, contributing to a welcoming atmosphere. This role offers the chance to work in a supportive environment that prioritizes guest satisfaction and employee growth. If you are passionate about service and eager to be part of a global brand, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to handle guest complaints and resolve issues efficiently.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle payments accurately.
• Provide information about hotel services and local area.

Skills

Customer Service

Communication

Problem Solving

Up-selling Techniques

Education

High School Diploma

Tools

Point-of-Sale System

Computer Systems

Job description

Guest Services Agent Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's ongoing efforts to provide outstanding guest service and achieve financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests and completing the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or arranging for bell service.
• Assisting guests with check-out by ensuring accurate billing, using the point-of-sale system, handling payments, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details to answer guest inquiries.
• Using up-selling techniques to promote hotel services and facilities to maximize room occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues efficiently.
• Handling guest complaints, conducting research, and negotiating solutions to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Committing to doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively with others.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value the following attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided travelers with excellent service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting our team to create remarkable experiences worldwide. Our team members are at the heart of this mission, making Hilton a great place to work.