Guest Service Agent (Part Time ) - Hampton Inn Mt. Pleasant/Patriots Point

Hilton Global in; Mount Pleasant (SC); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading global hospitality firm as a Guest Service Agent, where you will be the first point of contact for guests. This part-time role involves greeting and registering guests, managing check-outs, and ensuring exceptional service. You will utilize your problem-solving skills to address guest inquiries and complaints, all while promoting hotel services to enhance guest experiences. If you have a passion for hospitality and a commitment to delivering outstanding service, this is an exciting opportunity to be part of a dynamic team dedicated to creating memorable stays.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest inquiries and complaints effectively.

Responsibilities

• Greeting and registering guests, ensuring a smooth check-in process.
• Managing payments and assisting guests with check-out.

Skills

Customer Service

Hospitality

Problem Solving

Adaptability

Job description

Guest Service Agent (Part Time) - Hampton Inn Mt. Pleasant/Patriots Point

The Guest Service Agent is responsible for greeting, registering, and checking out guests to ensure outstanding service and profitability.

What will I be doing?

Responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, managing payments, processing credit/debit cards, handling foreign currency, and making change.
• Demonstrating knowledge of hotel services, room categories, rates, packages, and local area to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly to guest requests and resolving issues efficiently.
• Handling guest complaints, conducting research, and negotiating solutions for satisfaction.
• Receiving, relaying, and managing guest messages.

What are we looking for?

Hilton values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in industry and community.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions.
• Now: Operating with urgency and discipline.

Key attributes include:

• Quality
• Productivity
• Dependability
• Customer focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional experiences, guided by our vision to 'fill the earth with the light and warmth of hospitality.' Our Team Members are central to achieving this mission every day.