Guest Service Agent, Part-Time

The Waterfront Beach Resort, a Hilton Hotel; Huntington Beach (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Go Hilton team member travel program

401(k) with company match

Paid holidays

Vacation accrual

Free meals during shifts

Free parking

Job summary

The Waterfront Beach Resort, a Hilton Hotel, is seeking a guest-oriented front desk team member in Huntington Beach, CA. You will efficiently check guests in and out, process payments, and greet guests with warmth and directions to rooms and events.

You will answer questions, assist with local information, and promptly address complaints while maintaining a calm demeanor during peak times. Enjoy a supportive, guest-first environment by the ocean.

Qualifications

• 1+ years of hospitality experience.
• Bilingual (English/Spanish) highly desired.
• You're highly creative, with strong interpersonal skills!
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
• Well organized, detail-oriented, with excellent follow-up skills.

Responsibilities

• Check-in and check-out guests efficiently; handle simple to complex transactions including credit cards and cash; greet guests and direct them to rooms, events, or meetings.
• Answer guest questions with accurate information on hours, local attractions, and directions.
• Handle guest complaints, research solutions, negotiate outcomes, and stay calm during emergencies or busy periods.
• Maintain the resort lobby’s appearance and organize furniture; perform other duties as assigned by management.

Skills

Hospitality experience

Bilingual English/Spanish

Phone etiquette

Interpersonal skills

Written communication

Tools

Microsoft Office

Job description

WHAT YOULL DO

• Check-in and check-out all guests in a timely manner to ensure guest satisfaction. Handle simple to complex calculations including credit cards and cash. Greets and assists guests with directions to their room, meeting or event.
• Entertains questions from guests and responds with appropriate and accurate information on topics such as outlet hours, local attractions, directions to events, etc.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion.
• Maintains appearance of resort lobby, removes trash, organizes furniture, etc. Other duties as assigned by Management.

WHAT YOU BRING

• 1+ years of hospitality experience.
• Bilingual (English/Spanish) highly desired.
• You're highly creative, with strong interpersonal skills!
• Professional phone etiquette, writing skills, and knowledge of Microsoft Office.
• Well organized, detail-oriented, with excellent follow-up skills.

YOUR JOURNEY TO SUCCESS STARTS HERE

At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests.

The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth.

WHAT WE LOOK FOR

Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

HOW WERE DIFFERENT

A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do.

BENEFITS

• At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort.
• Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment.
  (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
• Access to Go Hilton team member travel program.
• 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
• Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
• Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
• Complimentary meals during working hours.
• Complimentary parking during working hours.
• Participate in Waterfront Wellness activities once a month through hosted stretching & yoga flow classes.
• Engage in Waterfront Recognition Programs.
  (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year)
• One Team, One Dream!