Guest Service Agent - Part Time

Lodge at Healdsburg; Chiquita (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

Lodge at Healdsburg is seeking a front desk professional to represent the hotel during a guest's stay. You will register guests, assign rooms, handle checks-in/check-out, and coordinate with housekeeping to ensure a smooth experience.

Ideal candidates will have a high school diploma, experience in hospitality, strong communication, and a professional demeanor to provide superior customer care.

Qualifications

• High school diploma or equivalent is required.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.

Responsibilities

• Register arriving guests and assign rooms.
• Maintain inventory of vacancies, reservations and room assignments.
• Coordinate room status updates with housekeeping and maintenance.
• Use selling techniques to promote rooms and hotel services.
• Handle guest check-outs and monetary transactions.
• Resolve guest complaints professionally and courteously.

Skills

Guest service excellence

Communication skills

Professional demeanor

Team coordination

Education

High school diploma or equivalent

Tools

POS systems

Reservation software

Job description

Job Summary

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties Include but Not Limited to the Following

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and early check outs.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.