Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock

Hilton Sedona Resort at Bell Rock; Sedona (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as a Guest Service Agent (Overnight) at Hilton Sedona Resort. This role involves providing exceptional service to guests, handling check-ins and check-outs, and promoting hotel amenities. Ideal candidates should have customer service experience and be adaptable. Enjoy various benefits and opportunities for career growth in a positive work environment.

Benefits

DailyPay access

Career growth opportunities

Go Hilton travel discount

Competitive wellness benefits

Recognition and Rewards programs

Qualifications

• At least 1 year of customer service experience.
• Willingness to learn and grow within the hospitality industry.

Responsibilities

• Greet and register guests during the overnight shift.
• Check guests out and resolve any challenges during their stay.
• Promote hotel services and amenities.

Skills

Customer Service

Adaptability

Job description

Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock

Join us as a Guest Service Agent (Overnight) at Hilton Sedona Resort at Bell Rock.

About the Role

We are seeking an overnight Guest Service Agent to join our Front Office team at the beautiful Hilton Sedona Resort at Bell Rock, located less than a mile from Bell Rock. Our resort offers expansive suites, private balconies, fireplaces, and signature Red Rock view accommodations. Enjoy access to numerous amenities and adventures, including golf, Pink Jeep tours, hiking, and culinary experiences.

Candidate Requirements

The ideal candidate has overnight availability, at least 1 year of customer service experience, and a willingness to learn and grow within the hospitality industry. Hotel experience is preferred but not mandatory.

Benefits and Perks

• Access to your pay when you need it through DailyPay
• Career growth and development opportunities
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Group
• Recognition and Rewards programs

Location

Hilton Sedona Resort, 90 Ridge Trail Drive, Sedona, AZ 86351

Job Responsibilities

• Greet and register guests during the overnight shift, providing prompt, courteous service
• Check guests out and resolve any challenges during their stay
• Upgrade guests and promote hotel services and amenities
• Complete registration, code electronic keys, and assign rooms based on guest needs
• Promote marketing programs and ensure guests are familiar with hotel facilities
• Provide welcome packets and assist guests with their arrival experience

Qualifications and Values

We value demonstration of Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. Additionally, we seek qualities such as quality, productivity, dependability, customer focus, and adaptability.

Work Environment

Hilton is a leading global hospitality company committed to exceptional guest experiences and fostering a positive work environment. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are at the heart of this mission.