Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock

Hilton; Sedona (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading global hospitality company as an Overnight Guest Service Agent at Hilton Sedona Resort at Bell Rock. You will be responsible for providing exceptional guest experiences, managing registrations, and resolving guest challenges during the night shift. Enjoy perks like career growth, wellness benefits, and travel discounts while working in a vibrant location surrounded by stunning natural beauty.

Benefits

Access to your pay through DailyPay

Career Growth and Development

The Go Hilton travel discount program

Competitive wellness benefits

Team Member Resource Group

Recognition and Rewards programs

Qualifications

• 1 year in a customer service role preferred.
• Overnight availability required.

Responsibilities

• Greets and registers guests during third shift.
• Resolves guest challenges and promotes hotel services.
• Completes registration process and provides welcome packets.

Skills

Customer Focus

Dependability

Adaptability

Job description

# THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR AN OVERNIGHT GUEST SERVICE AGENT TO JOIN THEIR FRONT OFFICE TEAM!

**Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios and fireplaces in each guest room, and a collection of signature Red Rock view accommodations. Adventure awaits, from 18 holes of championship golf to off-road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Enjoy chef-led culinary programs, curated mixology offerings, and a variety of energy-based therapies and workshops. Adventure, Discovery, and Recovery begin at Hilton Sedona Resort at Bell Rock.**

**The ideal candidate has overnight availability, 1 year in a customer service role, and is eager to learn and grow in the hospitality industry. Hotel experience is preferred but not required.**

**Here are some perks you can enjoy when joining our team:**

• Access to your pay when you need it through DailyPay
• Career Growth and Development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Group
• Recognition and Rewards programs
• And so much more

**The Hilton Sedona is located:** 90 Ridge Trail Drive, Sedona Arizona, 86351

Hilton has been recognized as the #2 Best Company to Work For in the U.S by Great Place to Work and Fortune magazine. We are the first hospitality company to reach the #1 ranking in the list’s 21-year history! What are you waiting for? Please read the information below and submit your application!

**What will I be doing?**

During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay. Upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and makes appropriate room selections based on guest needs. Promotes and administers marketing programs for arriving guests. Ensures guests know the location of their room, and arranges for a team member to accompany the guest to their room. Provides a welcome packet containing room keys, tokens of appreciation, gifts, etc., to the guest.

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

**Job:** Guest Services, Operations, and Front Office

**Title:** Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock

**Location:** Sedona, AZ

**Requisition ID:** HOT0BM2D

**EOE/AA/Disabled/Veterans**