Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock

Hilton Global in; Sedona (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company is seeking an Overnight Guest Service Agent for their Sedona resort. The ideal candidate will have customer service experience and a passion for hospitality. Join a team that values integrity, teamwork, and exceptional guest experiences.

Benefits

Access to pay through DailyPay

Career Growth and Development opportunities

Go Hilton travel discount program

Competitive wellness benefits

Team Member Resource Group

Recognition and Rewards programs

Qualifications

• At least 1 year of customer service experience.
• Willingness to learn and grow in hospitality.

Responsibilities

• Greets and registers guests during overnight shifts.
• Resolves guest challenges and promotes hotel services.
• Completes registration process and assigns rooms.

Skills

Customer Focus

Adaptability

Dependability

Job description

Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock (Finance)

THE BEAUTIFUL HILTON SEDONA RESORT AT BELL ROCK IS SEARCHING FOR AN OVERNIGHT GUEST SERVICE AGENT TO JOIN THEIR FRONT OFFICE TEAM!

Located less than a mile from Bell Rock, one of the most iconic rock formations and vortex sites, Hilton Sedona offers expansive suites, private balconies/patios, fireplaces in each guest room, and signature Red Rock view accommodations. Guests can enjoy activities such as championship golf, Pink Jeep off-road adventures, scenic hiking and biking trails, chef-led culinary programs, curated mixology offerings, and energy-based therapies and workshops. Adventure, Discovery, and Recovery begin at Hilton Sedona Resort at Bell Rock.

The ideal candidate has overnight availability, at least 1 year of customer service experience, and a willingness to learn and grow in the hospitality industry. Hotel experience is preferred but not required.

Here are some perks when joining our team:

• Access to your pay when you need it through DailyPay
• Career Growth and Development opportunities
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Group
• Recognition and Rewards programs
• And much more

The Hilton Sedona is located at: 90 Ridge Trail Drive, Sedona, Arizona, 86351

Hilton has been recognized as the #2 Best Company to Work For in the U.S. by Great Place to Work and Fortune magazine. We are the first hospitality company to reach the #1 ranking in the list's 21-year history! What are you waiting for? Please read the information below and submit your application!

What will I be doing?

During the overnight shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay. Upgrades guests and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and assigns rooms based on guest needs. Promotes and administers marketing programs for arriving guests. Ensures guests know the location of their room and arranges for a team member to accompany them. Provides welcome packets containing room keys, tokens of appreciation, gifts, etc.

What are we looking for?

Since its founding in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. We look for candidates who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing, always.
• Leadership - Leading in our industry and communities.
• Teamwork - Being team players in all we do.
• Ownership - Owning our actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," uniting us as a team to create remarkable experiences every day. Our Team Members are at the heart of this mission!