Guest Service Agent (Harrah's Hotel)

Caesars Entertainment; Council Bluffs (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Caesars Entertainment is looking for team members in Council Bluffs, IA, to create extraordinary guest experiences by checking guests in and out of the hotel and providing excellent service. Candidates should have experience in front desk operations and customer service.

The ideal applicant is a high school graduate, familiar with computer operations, and able to work in a busy, dynamic environment. This position offers full-time hours on-site at Harrah's Council Bluffs.

Qualifications

• Previous computer and front desk experience preferred.
• Ability to work in varied environments with dust, smoke, and noise.

Responsibilities

• Check guests in and out of the hotel.
• Address customer concerns and questions.
• Process cash transactions accurately.

Skills

Customer service

Cash handling

Basic computer skills

Education

High school graduate or equivalent

Job description

Council Bluffs, IA, United States (On-site)

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About Caesars Entertainment

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

How You Will Create the Extraordinary

• Checking guests in and out of the hotel.
• Standing and maneuvering in confined area.
• Greeting and conversing with customers in English.
• Speaking clearly and communicating with guests in noisy environment.
• Responding to visual and oral signals.
• Using color monitors on computer screens.
• Addressing concerns and questions.
• Giving friendly, excellent service.
• Processing cash transactions accurately.

What You Will Need

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Previous computer and front desk experience preferred.
• High school graduate or equivalent.
• Basic computer knowledge.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs‑metro area no matter the need.

EQUAL EMPLOYMENT OPPORTUNITY

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Job Info

• Job Identification 84724
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Harrah's Council Bluffs (On-site)