Guest Service Agent - Hampton Inn Salisbury

Hilton; Salisbury (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Hilton is seeking a Guest Services Agent for the Hampton Inn Salisbury. This role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional service. Candidates should embody Hilton's core values of hospitality, integrity, and teamwork. Join a global leader in hospitality and contribute to creating memorable guest experiences.

Qualifications

• Passion for delivering exceptional guest experiences.
• Demonstrating thorough knowledge of hotel information.

Responsibilities

• Greeting guests and completing registration.
• Assisting guests with check-out and handling payments.
• Responding to guest inquiries and resolving issues.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Adaptability

Job description

Daily Pay Available

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you will perform tasks including:

1. Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or accompanying them with a bell person.
2. Assisting guests with check-out, ensuring rooms and services are correctly billed, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, converting foreign currency, making change, and processing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information such as room categories, rates, packages, promotions, and local area details, and answering guest inquiries.
4. Using up-selling techniques to promote hotel services and maximize room occupancy.
5. Responding promptly and courteously to guest inquiries and requests, resolving issues, and negotiating solutions for guest satisfaction.
6. Receiving, inputting, relaying messages to guests, and handling guest complaints with research and resolution efforts.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, emphasizing innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Being team players.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences and our team members are at the heart of this mission. Learn more about our brands at http://jobs.hiltonworldwide.com/our-brands/index.php. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members help us achieve this every day.

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hampton Inn Salisbury

Location: To be determined

Requisition ID: HOT0BMD8

EOE/AA/Disabled/Veterans