Guest Service Agent - Hampton Inn Salisbury

Hilton Global in; Salisbury (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent for their Hampton Inn in Salisbury. The role involves greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction through exceptional service. Ideal candidates will embody Hilton's core values of hospitality, integrity, and teamwork.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greeting and registering guests, checking guests out.
• Handling payments and processing transactions.
• Responding to guest inquiries and resolving issues.

Skills

Hospitality

Customer Focus

Adaptability

Job description

Guest Service Agent - Hampton Inn Salisbury (Finance)

***Daily Pay Available***

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's goal of delivering outstanding guest service and ensuring financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating comprehensive knowledge of hotel information such as room categories, rates, packages, promotions, and local area details, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy.
• Responding promptly and courteously to guest inquiries and requests, resolving issues efficiently.
• Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who embody our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing consistently.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global hospitality leader, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring our team to create remarkable experiences every day. Our team members are at the heart of this mission!