Guest Service Agent - Hampton Inn Salisbury

Hilton Worldwide, Inc.; Salisbury (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Agent for their Hampton Inn in Salisbury. The role involves greeting and registering guests, managing check-outs, and ensuring exceptional service. Ideal candidates will demonstrate strong customer focus and adaptability, contributing to a positive guest experience. Join a team committed to delivering quality and integrity in hospitality.

Benefits

Daily Pay Available

Qualifications

• Deliver exceptional guest experiences.
• Handle guest complaints and inquiries.

Responsibilities

• Greet and register guests, check guests out.
• Assist with billing, payments, and credit processing.
• Use up-selling techniques to promote hotel services.

Skills

Customer Focus

Adaptability

Dependability

Job description

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Job Description - Guest Service Agent - Hampton Inn Salisbury (HOT0BMD8)

Job Number: HOT0BMD8

Work Location

Hampton Inn Salisbury, 1001 Klumac Road, Salisbury, 28144

***Daily Pay Available***

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring accurate billing, handling payments, and processing credit/debit cards and foreign currency.
• Demonstrating knowledge of hotel information, including room categories, rates, packages, promotions, and local area details.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest inquiries and resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for satisfaction.
• Receiving and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, leads the hospitality industry with a focus on innovation, quality, and success. We value:

• Hospitality: delivering exceptional guest experiences.
• Integrity: doing the right thing always.
• Leadership: leading in our industry and communities.
• Teamwork: collaborating effectively.
• Ownership: owning our actions and decisions.
• Now: operating with urgency and discipline.

Key attributes include:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to creating remarkable experiences worldwide.

EOE/AA/Disabled/Veterans

Schedule

Full-time

Brand: Hampton by Hilton

Job Type

Guest Services, Operations, and Front Office