Guest Service Agent - Hampton Inn Milford

Hilton Global in; Milford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Guest Service Agent for the Hampton Inn Milford. The role involves greeting guests, managing check-ins and check-outs, and ensuring exceptional service. Ideal candidates will demonstrate strong customer focus and adaptability, contributing to a positive guest experience.

Qualifications

• Passion for delivering exceptional guest experiences.
• Integrity and teamwork are essential.
• Ability to handle guest complaints and inquiries.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and handle payments.
• Respond to guest inquiries and resolve issues.

Skills

Customer Focus

Adaptability

Dependability

Leadership

Job description

Guest Service Agent - Hampton Inn Milford (Finance)

Starting Wage: $16.35

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, ensuring outstanding guest service and supporting the hotel's financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or accompanying them with bell service.
• Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area attractions, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding promptly and courteously to guest inquiries and requests.
• Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Collaborating effectively.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided excellent service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to delivering these remarkable experiences every day.