Guest Service Agent - Hampton Inn Milford

AECOM; Milford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Guest Services Agent for the Hampton Inn Milford. This role focuses on bringing exceptional guest experiences while managing registrations, check-outs, and providing key information about hotel services. Ideal candidates are adaptable, customer-focused, and team-oriented, contributing to a positive hotel environment.

Qualifications

• Demonstrated passion for delivering exceptional guest experiences.
• Ability to work well in a team environment.
• Strong adaptability and customer service skills.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests during check-out and handle payment transactions.
• Provide information on hotel services and resolve guest complaints.

Skills

Customer Focus

Teamwork

Adaptability

Job description

Starting Wage: $16.35

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, contributing to the hotel's commitment to outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

1. Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, and providing welcome packets.
2. Assisting guests with check-out, ensuring accurate billing, handling payments via the point-of-sale system, processing credit/debit cards, accepting various payment methods, converting foreign currency, making change, and managing gift certificates and cards.
3. Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and general hotel services, and answering guest inquiries.
4. Using upselling techniques to promote hotel services and maximize room occupancy.
5. Responding to guest inquiries and requests promptly and courteously.
6. Handling guest complaints, conducting research, and negotiating solutions for guest satisfaction.
7. Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, emphasizing innovation, quality, and success. We look for candidates who demonstrate our core values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing at all times.
• Leadership - Leading in our industry and communities.
• Teamwork - Being a team player.
• Ownership - Taking responsibility for actions and decisions.
• Now - Operating with urgency and discipline.

Additionally, we seek attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced options. We are committed to providing exceptional guest experiences worldwide, guided by our vision "to fill the earth with the light and warmth of hospitality." Our team members are central to our success and creating remarkable experiences every day.

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent - Hampton Inn Milford

Location: Not specified

Requisition ID: HOT0BP2I

EOE/AA/Disabled/Veterans