Guest Service Agent (Part Time) - Hampton Inn Milford

Hilton Worldwide, Inc.; Milford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Hilton is seeking a Guest Services Agent for their Hampton Inn in Milford, CT. The role involves welcoming guests, managing check-ins and check-outs, and providing exceptional customer service to enhance guest experiences. Applicants should demonstrate strong teamwork and customer focus in a dynamic hospitality environment.

Benefits

Medical Insurance Coverage

Vision, dental, life and disability insurance

Go Hilton travel discount program

Matching 401(k)

Debt-free education opportunities

Recognition and rewards programs

Employee stock purchase program (ESPP)

Qualifications

• Demonstrated integrity and ownership.
• Ability to field guest complaints with satisfactory resolutions.
• Skills in up-selling hotel services.

Responsibilities

• Greet guests and complete registration process.
• Assist guests with check-out and payment processing.
• Handle guest inquiries and resolve issues.

Skills

Customer Focus

Quality

Teamwork

Job description

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Job Description

Job Number:

Work Locations

Work Locations

: Hampton Inn Milford 129 Plains Road Milford 06460

Starting Wage: $16.35

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

· Medical Insurance Coverage – for you and your family.

· Vision, dental, life and disability insurance

· Go Hilton travel discount program: 100 nights of discounted travel per calendar year

· Matching 401(k)

· Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

· Career growth and development

· Recognition and rewards programs

· Access to your pay when you need it through DailyPay

Other Compensation

· Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Job

Job

: Guest Services, Operations, and Front Office