Guest Service Agent (Full-Time) | Doubletree DFW Airport North | Irving, Tx

PM-Hospitality-Strategies,-Inc.; Irving (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

DoubleTree DFW Airport North in Irving, TX is seeking a Guest Service Agent (Full-Time) to be the face of the front desk, delivering warm, knowledgeable service from check-in to check-out.

The PM shift (3 pm - 11 pm) offers an opportunity to engage with guests, share local dining and entertainment options, and maintain a welcoming lobby environment while handling rooming, cash, and front-desk tasks.

Qualifications

• High School diploma (or equivalent) required.
• Three to six months of related experience preferred.
• Must be a people-person with strong customer service skills.
• Ability to stand or sit, lift up to 50 pounds, and work flexible hours.

Responsibilities

• Be the face at the front desk and ensure excellent guest service from check-in to check-out.
• Share knowledge of local restaurants, entertainment, and events with guests.
• Use computers, databases, and property management systems to manage front-desk tasks.
• Own the front desk area and maintain professionalism in a fast-paced environment.

Skills

Customer service

Communication

Professionalism

Local knowledge

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

Guest Service Agent (Full-Time) | Doubletree DFW Airport North | Irving, Tx

Job Category: Front Desk

Requisition Number: GUEST019986

• Posted : October 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Doubletree DFW
Irving, TX 75063, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

This is a PM Shift must be able to work the hours of 3 pm - 11 pm.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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