Guest Service Agent - Embassy Suites Alexandria Old Town

Hilton; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hilton is looking for a friendly Guest Service Agent to welcome guests, manage check-in/out, and provide warm hospitality. You’ll deliver memorable experiences and help guests start their stay on a bright note.

Join a team that values integrity, teamwork and ownership, and leverage your knowledge to assist guests with local information and hotel services, while up-selling amenities to maximize guest satisfaction and hotel revenue.

Qualifications

• Customer-focused hotel experience is a plus.
• Excellent verbal and written communication skills.
• Ability to handle guest requests with courtesy and efficiency.

Responsibilities

• Greet guests, complete check-in, verify details, assign rooms, issue keys, and provide welcome materials.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the POS system.
• Answer guest inquiries with knowledge of hotel offerings, room types, rates, promotions, and local area information.
• Use up-selling techniques to recommend hotel amenities and maximize revenue.
• Respond to guest requests with care and urgency, manage messages and communications.

Skills

Customer service

Communication

Problem solving

Tools

POS system

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.