Club at Hilton Ambassador (Full Time)

Hilton; West Palm Beach (FL); Presencial; USD 44.083.000 - 57.859.000; Jornada completa

Descripción de la vacante

Hilton Ambassador in West Palm Beach greets guests with warmth and personalized service, managing check-ins/outs and delivering a memorable arrival and departure experience. You’ll promote hotel amenities and upsell where appropriate, upholding the brand’s warmth and commitment to guest satisfaction.

Daily duties include engaging guests to tailor recommendations, resolving issues with care, and remaining calm in busy moments while embodying Hilton values of integrity, leadership and teamwork.

Responsabilidades

• Welcome and check in and check out VIPs and guests with warmth, professionalism, and personalized service.
• Anticipate and resolve guest needs and challenges throughout their stay, ensuring a seamless and memorable experience.
• Promote hotel services, amenities, and experiences while identifying opportunities to upsell products and services.
• Deliver the highest level of quality, courtesy, and personalized guest service at every touchpoint.
• Create meaningful connections with guests and embody the warmth and spirit of hospitality in everything you do.

Descripción del empleo

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. As a member of our Hotels team, that's exactly what you'll do every time you come to work. As a Club at Hilton Ambassador, you'll play an important role in creating exceptional guest experiences-from delivering a warm, elevated arrival and departure to ensuring every interaction leaves a lasting impression.

In this role, you will:

• Welcome and check in and check out VIPs and guests with warmth, professionalism, and personalized service.
• Anticipate and resolve guest needs and challenges throughout their stay, ensuring a seamless and memorable experience.
• Promote hotel services, amenities, and experiences while identifying opportunities to upsell products and services.
• Deliver the highest level of quality, courtesy, and personalized guest service at every touchpoint.
• Create meaningful connections with guests and embody the warmth and spirit of hospitality in everything you do.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby
• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience
• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions
• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution
• Remain calm and alert: Maintain poise during high-traffic or emergency situations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality .
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership .
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.