Guest Service Agent - Doubletree by Hilton Washington DC Crystal City

Hilton Global in; Arlington (VA); On-site; Full time

Job summary

Join the Front Office team as a Guest Service Agent at the DoubleTree by Hilton Crystal City, where you will provide exceptional customer service and support guests throughout their stay. This full-time role involves working flexible shifts, including weekends and holidays, in a vibrant hotel environment dedicated to hospitality excellence.

Benefits

Medical Insurance Coverage

Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education opportunities

Career growth and development

Qualifications

• Passion for hospitality and delivering exceptional customer service.
• Experience in a fast-paced environment with heavy computer usage preferred.

Responsibilities

• Greet guests, complete registration, and assign rooms.
• Assist with check-out and handle payments.
• Use up-selling techniques to promote hotel services.

Skills

Customer Focus

Adaptability

Dependability

Quality

Productivity

Job description

Guest Service Agent - Doubletree by Hilton Washington DC Crystal City (Finance)

The DoubleTree by Hilton Crystal City is seeking a full-time Guest Service Agent to join their Front Office team! This 627-room property is located half a mile south of The Pentagon near I-395, with the Pentagon City Metro station just a three-block walk away.

The ideal candidate will have a genuine passion for hospitality and be ready to deliver exceptional customer service to guests and peers. Experience in a fast-paced environment with heavy computer usage is highly preferred.

Shift Pattern:

Candidates should be available to work AM/MID/PM shifts, starting as early as 6:30 AM and finishing as late as 11:30 PM. Weekend and holiday availability is required.

Pay Rate:

$22.67 per hour

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranked #2 Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members through innovative programs and benefits, including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education opportunities
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Benefits may vary depending on property-specific terms and conditions.*

Responsibilities:

• Greet guests, complete registration, input and retrieve information, confirm details, and assign rooms.
• Assist with check-out, handle payments, process credit/debit cards, and manage foreign currency conversions.
• Have thorough knowledge of hotel offerings, local area, and answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest requests and resolve issues promptly and courteously.
• Handle guest complaints, conduct research, and negotiate solutions for satisfaction.
• Relay messages and communicate effectively with guests.

What We Look For:

At Hilton, our values include Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of Now. We seek candidates demonstrating these values along with:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Working at Hilton:

Hilton is a leading global hospitality company, committed to providing exceptional guest experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are at the heart of this mission, creating remarkable experiences every day.