Communications Operator - DoubleTree by Hilton Washington DC Crystal City

Hilton Worldwide, Inc.; Arlington (TX); On-site; USD 40,000 - 58,000; Full time

Job summary

A leading global hospitality company is seeking a full-time Communications Operator at DoubleTree by Hilton in Arlington, TX. In this role, you will handle guest communication and assist in delivering exceptional guest experiences. The hotel is dedicated to fostering a supportive workplace while offering comprehensive benefits. Along with a competitive salary, you'll enjoy numerous career development opportunities.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Access to pay through DailyPay

Go Hilton travel program

Debt-Free Education

401K plan with company match

Qualifications

• Must demonstrate strong hospitality and customer service skills.
• Team-oriented attitude with a focus on quality and integrity.

Responsibilities

• Respond to guest inquiries and resolve issues timely.
• Handle emergency calls and document information accurately.
• Operate communication equipment including PBX and email.

Skills

Hospitality

Customer Focus

Teamwork

Integrity

Job description

Job Description - Communications Operator - DoubleTree by Hilton Washington DC Crystal City (HOT0BOFJ)

Job Description

Communications Operator - DoubleTree by Hilton Washington DC Crystal City (

Job Number:

HOT0BOFJ )

Work Locations

Work Locations

: DoubleTree Crystal City 300 Army Navy Drive Arlington 22202-2891

The beautiful DoubleTree by Hilton Crystal City is seeking a full-time communications operator to join their guest services team ! This 627-room property is half a mile south of The Pentagon near I-395 and the Pentagon City Metro station is only a three-block walk away!

Shift Pattern: candidates should be available to workAM, PM and overnight shifts as needed, any day of the week/weekends/holidays as needed

Pay Rate: $23.60 per hour

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Doubletree by Hilton

Job

Job

: Guest Services, Operations, and Front Office