Guest Service Agent - Doubletree by Hilton Washington DC Crystal City

Hilton Worldwide, Inc.; Arlington (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent for its DoubleTree property in Arlington, Texas. The role entails providing exceptional customer service, managing guest check-ins and check-outs while ensuring guest satisfaction in a dynamic and friendly environment. Ideal candidates will have a passion for hospitality and the ability to thrive in fast-paced settings, helping us continue our tradition of exceptional guest experiences.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program

Debt-free education access

Career growth and development

Qualifications

• Passion for hospitality and exceptional customer service.
• Experience in a fast-paced environment preferred.

Responsibilities

• Greet guests and complete the registration process.
• Assist with check-out, ensuring accuracy of room accounts.
• Respond to guest inquiries, resolve issues for satisfaction.

Skills

Customer Focus

Teamwork

Hospitality

Job description

Job Description - Guest Service Agent - Doubletree by Hilton Washington DC Crystal City (HOT0BP0S)

Job Description

Guest Service Agent - Doubletree by Hilton Washington DC Crystal City (

Job Number:

HOT0BP0S )

Work Locations

Work Locations

: DoubleTree Crystal City 300 Army Navy Drive Arlington 22202-2891

The DoubleTree by Hilton Crystal City is seeking aGuest Service Agentto join their Front Office team! This 627-room property is half a mile south of The Pentagon near I-395 and the Pentagon City Metro station is only a three-block walk away!

The ideal candidate will have a genuine passion for hospitality and is ready to deliver exceptional customer service to our guests and their peers. Experience within a fast-paced environment is highly preferred!

Shift Pattern:candidates should be available to work AM, PM and overnight shifts as needed on weekdays/weekends/holidays without restrictions

Pay Rate: $23.67 per hour

The Benefits – Hilton is proud to

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportiveparental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Doubletree by Hilton

Job

Job

: Guest Services, Operations, and Front Office