Guest Service Agent & Bartender - Part Time

Adventure Hospitality, LLC; Sheboygan (WI); On-site; USD 15,000 - 20,000; Part time

Benefits offered by this job

Paid time off (PTO)

Team member and family discounts

Job summary

Adventure Hospitality, LLC is seeking a part-time Guest Service Agent for Harbor Winds Hotel in Sheboygan, WI. This role involves managing guest experiences from check-in to check-out, serving drinks, and assisting with reservations. As a small boutique hotel, we pride ourselves on creating memorable experiences for our guests.

Ideal candidates should have strong customer service skills, flexible availability, and the ability to work nights and weekends. Offered benefits include paid time off and discounts at our locations.

Qualifications

• Must have or be able to get a bartender license/permit.
• Ability to lift over 50 lbs.
• Flexible availability including weekdays, weekends, and nights.

Responsibilities

• Greet and welcome guests with a smile.
• Check guests in and out of their rooms.
• Serve drinks to guests.
• Book reservations over the phone and in person.
• Handle guest payments according to procedures.
• Respond to guest requests and minor maintenance tasks.
• Assist wherever needed, including housekeeping.

Skills

Customer service

Bartending

Hospitality

Communication

Job description

Harbor Winds Hotel in Sheboygan, managed by Adventure Hospitality, is looking for a part-time Guest Service Agent to join our talented and growing team. We are a family-run, growing company with two locations in Wisconsin. Our focus is on small boutique hotels, where we love the craft of creating unique and memorable experiences for every guest.

Harbor Winds Hotel is a 26-room boutique hotel located on the riverfront in Sheboygan. We recently completed a renovation and expansion of our lobby area, adding a bar, The Lounge at Harbor Winds, that is open to the public. This role is responsible for creating and cultivating the end-to-end guest experience so that guests write 5-star reviews and have all their friends wanting to come to Harbor Winds. This role will work both in Guest Services and as a Bartender on the same shift.

Example of Responsibilities

• Greeting and welcoming all guests with a smile and uplifting energetic presence.
• Checking guests in and out of their rooms
• Serving guests drinks.
• Booking reservations for guests over the phone and in person.
• Providing guests with hotel and area information.
• Handling guest payments (credit card and cash) following standard operating procedures
• Responding to reservation requests made by guests.
• Answering incoming phone calls for the property.
• Setting up and taking down breakfast.
• Ensuring the grounds and public areas are shining their best for our guests.
• Promptly responding to guest requests while staying with us, including minor maintenance tasks.
• We are a small and close team, and our willingness to assist anywhere on the property as needed, including housekeeping, is in our DNA.

For our part-time team members, we offer paid time off (PTO), where you earn paid time off for every hour you work, starting on your first day. Team members also receive team member and family discounts at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards.

This role will primarily work the second shift between 2pm and 10pm, but flexibility to work between the hours of 6am and 10pm is required. Must work nights and weekends, be able to lift over 50 lbs., have or be able to get your bartender license/permit, constantly be on your feet, sit for periods at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs.