Guest Service Agent-2

Sonesta International Hotels; Albuquerque (NM); On-site; USD 10,000 - 60,000; Part time

Job summary

Sonesta International Hotels is seeking a Guest Service Agent to manage front desk operations and support guest relations. The ideal candidate will deliver exceptional service while handling guest check-ins, transactions, and offering hotel information. This entry-level part-time role offers a range of benefits including medical insurance and hotel discounts.

Benefits

Medical, Dental, and Vision Insurance

Health Savings Account with Company Match

401(k) plan with company match

Paid vacation and sick leave

Hotel discounts and other perks

Qualifications

• 1 year of hotel or retail customer service experience preferred.
• Fluency in English; additional languages beneficial.
• Will need to obtain ServSafe certification.

Responsibilities

• Registering guests, issuing room keys, providing hotel information.
• Processing cash and credit transactions accurately.
• Booking reservations, processing cancellations, and upselling rooms.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Basic math skills

Customer service experience

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

Join to apply for the Guest Service Agent-2 role at Sonesta International Hotels.

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Join to apply for the Guest Service Agent-2 role at Sonesta International Hotels.

Job Description Summary: The Guest Services Agent (GSA) is responsible for delivering results that contribute to the hotel's success by managing the front desk and supporting the Operations Manager. The GSA acts as the point person for front desk technology and guest relations during their shift, representing the brand as the first point of contact for all guests entering the hotel.

Responsibilities include:

• Delivering Sonesta Service standards in all guest interactions.
• Registering guests, issuing room keys, and providing hotel information.
• Processing cash and credit transactions accurately.
• Maintaining the security of transactions and guest information.
• Booking reservations, processing cancellations, and upselling rooms.
• Following seasonal reservation strategies.
• Coordinating with other shifts and departments to ensure quality service.
• Servicing the shoppe and pour, ensuring legal compliance in alcohol sales.
• Fulfilling guest requests and delivering guest services.
• Managing guest safe deposit boxes.
• Complying with health, safety, and alcohol laws.
• Performing additional duties as assigned.

Qualifications:

• High School diploma or equivalent.
• 1 year of hotel or retail customer service experience preferred.
• Experience in extended stay industry is a plus.
• Fluent in English; additional languages are beneficial.
• Strong communication skills.
• Basic math and financial skills preferred.
• Problem-solving and organizational skills preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will need to obtain ServSafe certification; TIPS certification may be required.
• Valid driver’s license.
• Physical ability to stand, lift up to 50 pounds, and work flexible hours including mornings, evenings, weekends, and holidays.

Benefits include:

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) plan with company match
• Paid vacation and sick leave
• Hotel discounts and other perks

Sonesta is an equal opportunity employer. Please complete a full application and attach your resume when applying. Incomplete applications will not be considered.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Hospitality

This job posting is active.