Guest Service Agent

Drury Hotels; Albuquerque (NM); On-site; USD 28,000 - 42,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic individuals to join their team. This role offers a unique opportunity to create memorable experiences for guests while being part of a supportive and dynamic work environment. You will be the friendly face at the front desk, assisting guests with check-ins, promoting hotel services, and ensuring a high standard of service. With a focus on career growth and work-life balance, this position provides various incentives, including quarterly bonuses and flexible scheduling. If you are passionate about hospitality and enjoy working in a team-oriented atmosphere, this is the perfect opportunity for you.

Benefits

Quarterly Bonuses

Flexible Scheduling

Paid Time Off

Hotel Discounts

Free Room Nights

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Team Member Assistance Program

Qualifications

• Friendly, organized communicators with attention to detail are essential.
• Ability to multitask and handle money is required.

Responsibilities

• Serve as a welcoming face to guests and ensure positive experiences.
• Perform front desk functions, including check-ins, cash handling, and guest satisfaction.

Skills

Customer Service

Multitasking

Attention to Detail

Communication

Education

High School Diploma

Tools

Office Machines

Job description

Property Location:

4310 The 25 Way Northeast - Albuquerque, New Mexico 87109

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!