Guest Service Agent

druryhotels; Cleveland (OH); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Mentorship program

Health & life insurance

401(k) match

Promotions

Award-winning workplace

Job summary

Drury Plaza Hotel in Cleveland is seeking a friendly front desk associate to welcome guests and ensure exceptional experiences from check-in to check-out. You will handle guest records, promote hotel programs, and assist with breakfast and the Kickback service while maintaining service standards.

We seek individuals who are warm, organized, and able to multitask in a fast-paced environment. English proficiency and the ability to work independently are essential, with opportunities for growth and

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk functions: check-in/check-out, promote programs, maintain guest records, cash handling, monitor satisfaction, resolve issues.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Maintain a high standard of integrity, service, and hospitality to promote the Drury culture.

Skills

Warm personality

Attention to detail

Money handling

English proficiency

Independent worker

Job description

Property Location:

Drury Plaza Hotel - 1380 East Sixth Street , Cleveland, Ohio 44114

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off. This role is eligible for a discretionary quarterly “+1 Service” bonus.

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!

The pay range is: $17.15 - $25.16

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.