Guest Service Agent

druryhotels; Arlington (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Company-matched 401(k)

Health, dental, vision, prescription

Team Member Assistance Program

Career growth and promotions

Job summary

Drury Hotels in Arlington, TX is seeking a friendly Front Desk Associate to warmly welcome guests and ensure smooth arrivals and departures.

You will handle guest check-in/out, promote hotel programs, manage guest records and cash handling, assist with breakfast and Kickback service, and uphold the highest standards of hospitality. Apply today to join a team that values service, integrity, and career growth.

Qualifications

• Friendly, approachable manner in public interactions.
• Ability to multitask and stay organized.
• Experience with money handling and making change.
• English language proficiency for directions and guest interaction.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Greet and assist guests with friendly, efficient service.
• Check guests in/out, manage guest records, cash handling and satisfaction monitoring.
• Promote hotel programs and maintain a high standard of service.
• Assist with breakfast and Kickback service, including setup and cleanup.
• Maintain integrity, hospitality and teamwork consistent with Drury culture.

Skills

Friendly demeanor

Attention to detail

Cash handling

English proficiency

Multitasking

Organized communication

Job description

Property Location: Corporate - 101 West Road to Six Flags , Arlington, Texas 76011

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!