Guest Service Agent

TFE Hotels / Adina Apartment Hotels; New Haven (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Services Agent who is dedicated to providing exceptional customer service and creating memorable experiences for guests. In this dynamic role, you'll be the first point of contact, assisting guests with their needs and ensuring a smooth stay. Your passion for hospitality and organization will shine as you manage administrative tasks and offer personalized local insights. Join a team that values individuality, rewards talent, and supports your professional growth in a vibrant and flexible work environment. If you thrive on making a difference and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Passion for customer service and making guests feel welcome.
• Strong communication skills and ability to handle administrative tasks.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide local recommendations and manage guest inquiries.

Skills

Customer Service

Communication Skills

Organization

Problem Solving

Education

High School Diploma

Hospitality Degree

Job description

Adina Hotel Surry Hills, 359 Crown Street, Surry Hills, New South Wales, Australia Req #14124

Tuesday, 22 April 2025

We’re looking for a Guest Services Agent at Adina Apartment Hotel Surry Hills

We’re seeking a Guest Services Agent who loves putting others first and has a genuine smile for guests. You’ll be the go-to person for guest assistance, managing administrative tasks, and providing authentic local recommendations.

You’ll be passionate about sharing the secrets of the city, helping guests unlock memorable staycations. Bring your passion, drive, organization, and flexibility to everything you do, making it all look effortless.

Like us, you always go the extra mile to make guests feel at home. Our success relies on team members like you, which is why we value talent, positivity, and a willingness to make a difference.

We celebrate individuality, share rewards, and support your growth. If this sounds like your ideal environment, then we encourage you to apply and find more opportunities with us.

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Life at TFE is full of possibilities. As the only international hotel group headquartered in Sydney, we operate seven brands with 69 hotels across six countries. With 20 new hotels underway, we invite authentic, flexible, and talented individuals to join us, take ownership, and help shape our future.