Guest Service Agent

Hilton Garden Inn Hartford South/Glastonbury; Glastonbury (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent who will be the first point of contact for guests, ensuring a warm welcome and exceptional service. This role involves registering guests, managing reservations, and addressing inquiries with a focus on guest satisfaction. The ideal candidate will have a passion for customer service and a willingness to learn, contributing to a positive hotel experience. With opportunities for growth into supervisory roles, this position offers a dynamic work environment and the chance to be part of a team that values excellence and guest care.

Benefits

Health insurance: Medical, Dental, Vision

Paid Time Off

401k with company match

Daily Pay

Life insurance

Travel discounts

Commuter benefits

Employee Assistance

Professional Development

Referral bonuses

Qualifications

• Customer service experience or training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer assistance immediately.
• Register guests, establish payment methods, and verify credit.
• Respond to guest requests promptly and handle complaints.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator → Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond to guest requests promptly.
• Handle guest complaints, escalating when necessary.
• Secure guests' valuables in hotel safes.
• Perform bookkeeping, balancing accounts, and audits.
• Work towards increasing guest satisfaction scores.
• Follow safety standards and wear protective equipment.
• Assist in breakfast area or with luggage during peak times.
• Ensure overall guest satisfaction.
• Perform other duties as assigned.

Your Background and Skills

• High School diploma or equivalent preferred.
• Customer service experience or training required.
• Knowledge of PMS systems preferred.

Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Health insurance: Medical, Dental, Vision.
• Paid Time Off, 401k with company match, Daily Pay.
• Life insurance, work-life resources, travel discounts.
• Commuter benefits, Employee Assistance, Professional Development, Referral bonuses.

Work Environment

• Variable schedule including holidays, weekends, and shifts.
• Standing, walking, lifting up to 25 pounds, bending, reaching required.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It