Guest Service Agent

The Crescent Hotels Group; Wichita (KS); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel management company is seeking a Guest Services Agent to join their front office team in Wichita, Kansas. This role involves greeting guests, managing check-ins and check-outs, and ensuring a high level of customer service. The position comes with benefits such as paid time off, medical contributions, and Hilton discounts.

Benefits

Free parking

Paid Time Off

Paid holidays

Generous employer medical & dental contribution

Paid life insurance

Vision insurance

Hilton discounts

Responsibilities

• Greet and register guests, check guests out of the hotel.
• Ensure guest satisfaction by resolving complaints and inquiries.
• Process payments accurately using the point-of-sale system.

Skills

Customer Service

Communication

Problem Solving

Job description

Description

**$500 Sign On Bonus will be paid out after successfully completing 30 days of service**

**$500 Retention Bonus will be paid out after successfully completing 90 days of service**

We are looking for our next great team member to join us on our front office team. We offer FREE parking, competitive Paid Time Off, paid holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance, vision & much more. We also offer Hilton discounts Worldwide!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts