Guest Service Agent

Plazahotelelpaso; Weatherford (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their team, where you'll be the first point of contact for guests. This role offers the opportunity to provide exceptional service, assist with reservations, and ensure guest satisfaction in a dynamic hotel environment. If you have a passion for hospitality and a knack for problem-solving, this position is perfect for you. Join a team that values excellence and is committed to sustainability, where your contributions will make a meaningful impact on guests' experiences. Embrace this chance to grow in your career while delivering outstanding service!

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and register guests, ensuring a friendly experience.
• Handle guest complaints and ensure overall satisfaction.
• Perform bookkeeping activities and assist with breakfast area.

Skills

Customer Service

Problem Solving

Communication

Bookkeeping

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skill

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels