Guest Service Agent

Sandman Hotel Group; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Service Agent to create memorable experiences for guests. In this dynamic role, you'll be the face of the hotel, responsible for welcoming guests, managing inquiries, and ensuring smooth check-in and check-out processes. With a commitment to personal development and career growth, this position offers a competitive compensation package and a range of perks, including discounted stays and employee recognition programs. Join a team that values exceptional service and provides opportunities for advancement in a thriving environment.

Benefits

Free Parking

Employee Assistance Program

Career Advancement Opportunities

Complimentary Hotel Stays

Group Insurance: Life, Health, Dental, Vision

Rewards & Recognition

Referral Bonuses

Team Rates from $79/night

Employee Events and Incentives

Preferred Rates for Dallas Stars NHL Games

Qualifications

• Completion of a two-year apprenticeship in front desk operations or hotel management preferred.
• 1 year of experience as a Hotel Front Desk Clerk preferred.

Responsibilities

• Providing a welcoming environment for guests.
• Handling guest inquiries and transportation arrangements.
• Checking guests in and out.

Skills

Customer Service

Conflict Resolution

Time Management

Adaptability

Effective Communication

Education

Two-Year Apprenticeship in Front Desk Operations

Experience as Hotel Front Desk Clerk

Tools

Opera/Opera Cloud Systems

Job description

Sandman Signature - USA - Las Colinas, Irving, Texas, United States of America

Job Description

Posted Tuesday, May 6, 2025 at 3:00 AM

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats - from meet-and-greet to problem solver. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We also support personal development and career growth, with perks like team rates and discounts at all 7 of our restaurant brands. With over 60 hotels and growing, now is an exciting time to join us.

Job Requirements

• Completion of a two-year apprenticeship in front desk operations or hotel management (preferred)
• 1 year of experience as a Hotel Front Desk Clerk (preferred)
• Experience in customer service and people management
• Knowledge of accounting practices
• Ability to analyze guest needs and provide appropriate solutions
• Conflict resolution, negotiation, objection handling skills
• Effective verbal and written communication skills
• Proficiency in Opera/Opera Cloud systems

Key Responsibilities

• Providing a welcoming environment for guests
• Checking guests in and out
• Handling guest inquiries and transportation arrangements
• Responding to calls, emails, and in-person questions
• Booking reservations via phone
• Billing, payment collection, and cash handling
• Verifying shift activities and security items
• Updating reports and managing departures
• Stocking front desk supplies
• Managing wake-up calls and guest communications
• Maintaining a tidy front desk area
• Referring inquiries to appropriate departments
• Representing the organization professionally to all visitors
• Reporting security issues

Desired Skills

• Excellent customer relations
• Time management
• Adaptability and multitasking under pressure
• Focus on exceeding guest expectations

Perks and Benefits

• Rewards & Recognition
• Free Parking
• Team rates from $79/night, plus family & friends discounts
• Employee events, incentives, and recognition programs
• Career advancement opportunities
• Dedicated training programs
• Employee Assistance Program (EAP) including mental health support and counseling
• Referral bonuses
• Preferred rates for Dallas Stars NHL games
• Group insurance: life, health, dental, vision
• Complimentary hotel stays
• Milestone rewards

Additional Information

The Sandman Hotel Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Applicants must be legally authorized to work in the United States. Submission of a resume does not guarantee an interview. Only qualified candidates will be contacted.

Applications via email or in person are not accepted. We appreciate your interest in joining our team.