Guest Service Agent

CORIANDER LEAF PTE LTD; Town of Islip (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

Coriander Leaf PTE LTD is seeking a vibrant Guest Service Agent to enhance guest experiences at their restaurant. This role demands excellent service skills, a comprehensive understanding of food & beverage offerings, and the ability to maintain high standards of professionalism and cleanliness. Join a passionate team dedicated to delivering exceptional service.

Qualifications

• Well-presented and expressive professional.
• Comfortable building relationships with guests.
• Energetic, hardworking with positive attitude.

Responsibilities

• Provide courteous and professional service.
• Handle guest inquiries and complaints.
• Participate in training programs and uphold restaurant standards.

Skills

Guest Service

Professionalism

Knowledge of Food and Beverage

Communication

Positive Attitude

Tools

POS System

Job description

Job Description - Server

We are looking for a vibrant energetic Guest Service Agent (GSA) who best represents the Coriander Leaf brand and fits into the restaurant team. Guest service is a vital part of a GSA’s responsibility to manage guest’s expectations to the fullest. GSA responsibilities include:

Responsibilities

• Provide courteous, professional, and efficient service.
• Have thorough knowledge and understanding of all food and beverage items offered by the restaurant.
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Upsell menu items to guests, as well as offer alternatives.
• Participate in the restaurant training program and achieve on-the-job skills and knowledge required to deliver quality guest experiences.
• Have thorough knowledge of the POS and inventory management system.
• Follow all procedures for cash, guest confidentiality, stock control, lost property and pilferage.
• Monitor operating supplies, equipment and reduce spoilage and wastage.
• Keep the restaurant and surrounding areas clean and organized.
• Perform opening and closing procedures established for the restaurant.
• Maintain cordial transparent working relations with all operational and support functions.
• Report to duty punctually, wear the correct uniform - clean and well pressed, , always maintain a high standard of personal appearance and hygiene.
• Responsible to Restaurant Manager.

Requirements

• A well-presented, expressive professional, comfortable in building cordial acquaintances with guests, colleagues and co-workers.
• Ability to converse well and grasp the essence of menu knowledge.
• Energetic and hardworking with a positive attitude.