Banquet Concierge/Captain

St. Louis Marriott West; Town and Country (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Full benefits

Hotel discounts

Job summary

St. Louis Marriott West is seeking a Banquet Concierge to support our event operations team. This role requires a friendly and energetic personality, with responsibilities including serving as a liaison during events and ensuring guests' needs are met.

The successful candidate will assist with event set-up, provide timely service, and adhere to policies for check and payment processes. Flexible hours, including weekends, are expected, along with full benefits and hotel discounts.

Qualifications

• Must be able to communicate effectively with guests and team members.
• Knowledgeable on the function menu and preparation methods.
• Ability to assist with special requests and ensure guest satisfaction.

Responsibilities

• Serve as a liaison between the event manager and client during events.
• Ensure compliance with guest service basics such as uniforms.
• Assist with registration tables and check payment policies.

Skills

Friendly and professional attitude

Knowledge of hotel facilities

Ability to handle emergencies

Job description

Do you enjoy hosting and serving people? Are you friendly, energetic and professional? We want you to come join our team in exceeding our guests' expectations during their stay! The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. We offer full benefits and hotel discounts, too!

Job Description

The Banquet Concierge supports the Event Operations team in servicing the meeting planners and convention attendees. To act as a liaison between the event manager and client during the event phase of the meeting. To be a highly visible proactive representative of the hotel who is aimed towards addressing guest needs, anticipation and resolution of potential problems. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Be identifiable and accessible at all times.
• Introduce yourself to the Meeting planner and present meeting planner pin. Explain to Meeting planner your role. Explain how to make contact if needed during the function with the Marriott I-pod.
• Be available to assist with easels, sign placements, water service, registration tables and last minute request, confirm timing and guarantees for food and beverage.
• Familiarize yourself with each group, knowing the contact, meeting agenda, and details of the meeting agenda.
• Check room set-up before function start time to ensure Banquet Event Order (BEO) directions are properly followed including table drapes, silverware setting, napkins and centerpieces. Ensure banquet staff is ready to begin on time and according to plan.
• Ensure check and payment policies and procedures are followed. Total the check (double check for accuracy) and obtain signature from guest contact.
• Know the function menu and explain major ingredients and preparation methods for each item to be served.
• Review Red Coat Check List.
• Attend BEO meeting.

Benefits

We offer full benefits and hotel discounts.

Hours of this position are flexible and could include weekends.